"You don't know - do you?" She says this with a piercing stare and a jabbing finger - very scary. I'm sure you would agree its OK for the IT Support engineer to say that they don't know, but they will find out and get back to you. It's better that than being misled. But for some reason the techno nerds like to pretend they know everything - Mary's advice, and mine, don't!
And then along comes someone else. Amazon, and their attractive EC2 services. I discovered EC2 late one night while surfing the internet. We spoke. And I was so enamored that I wrote about them in a blog on this very website only a few weeks ago. EC2 seemed like an easy and affordable way for a small company to take their business into the cloud. "No more in-house servers." I reported. "No more managed it services. No more Windows headaches. 100% access all the time. From anywhere." Admittedly, I was smitten.
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How many customers does this leave unhappy. Even one is too many. By all means have your tech team help out with internal Managed I.T support uttah. issues, but only after all customer facing issues have been resolved. In the meantime an outsourced support team can do the grunt work for the rest of your staff.
I always recommend printing all of the free quotes. It will make your life much easier when you can sit down and really look at them and not on the computer screen. Separate the quotes according to the specific moving service they are for. This way you can easily compare the quotes from each of the moving services.
Don't start messing with every setting you find. Unless you know what they mean, changing settings only makes it harder to solve the original problem. You've probably got multiple problems now.